Overview
Orders are typically processed within 1–3 business days, and products ship directly from our fulfillment partner’s warehouses. Because of this, we generally do not offer physical returns — instead, our policy covers damaged, defective, incorrect, or non-arriving orders as outlined below.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and a photo of the item, and we will offer a replacement or full refund.
Non-Arriving Orders
If your order does not arrive within 30 days of the estimated delivery window, contact us and we will investigate, offering a reshipment or refund.
Cancellations
If you wish to cancel an order, contact us as soon as possible. Orders that have not yet shipped can be cancelled for a full refund; orders already shipped cannot be cancelled.
How to Request a Refund or Replacement
Email us at hello@glowstandard.beauty with your order number and details, and we’ll respond within 1–2 business days.
For full shipping and order details, see our Shipping & Returns page.
Last updated: August 2026